Booking Procedure for Villas and Apartments
1. Asking information on a holiday home
To ask information on the availability of a holiday home we ask you to send an email to “[email protected]” indicating your name, period in which you wish to stay (a few days or a week), the number of people, your telephone number, address and email address. We will reply within a few hours.
2. Booking the holiday location
If you wish to book of a holiday home, our operators will send you a booking form by email. In the following 3–5 days you can confirm your booking by sending us:
- the Booking form fully completed and signed;
- a copy of your identity card;
- a copy of the receipt of a down payment of 30% of the total cost of the holiday home
Once the payment has arrived, Le Marche Holiday will send you a booking confirmation voucher by email.
The remaining 70% to pay, which is the balance of the price of the holiday home must be paid 60 days before the date of arrival. For bookings made in less than 60 days before the holiday date, the client must proceed to pay the whole amount of the cost, whilst booking.
3. Payment of the holiday home
Payments can be made:
- via bank transfer to le Marche Holiday’s IBAN number, which will be providing by email;
- by PayPal, with a charge of 3,5% on the full booking price.
4. Booking Cancellations
In the event of a booking cancellation made by the client, an amount will be withheld as follows:
- 30% of the entire rental cost for cancellations made up to 60 prior to arrival;
- 60% of the entire rental cost for cancellations made from 59 to 30 days prior to arrival
- 100% of the entire rental cost for cancellations made from 29 days prior to arrival
The cancellation of a booking must be sent in writing. LeMarcheHoliday do not offer insurance for cancellations, therefore we strongly advise you to take out Insurance to cover the costs of your stay for any occurring circumstances that may hinder your enjoyment.
In the event of a booking cancellation made by the property owner, the client has the right to directly ask the owner a refund for the booking down payment. alternatively the client may ask for another holiday home with the same level of quality if still available.
5. The security deposit
A security deposit is requested by most property owners. The amount is established by the owner and is paid in cash in euro on arrival. The security deposit covers the costs of eventual damages or breakage to the building caused by the client. It will be refunded on departure, net of any eventual damage caused. If the damages exceed the amount o the deposit the client will accept to pay any added cost requested.
6. Client’s conduct
The client that signs the booking form is responsible or the correct and reasonable conduct of the group/family hosted. Only the people indicated on the booking form can access and use the property. The holiday home’s furniture should not be moved or reorganised.
Pets are allowed only on request. The holiday home will be supplied clean and complete with bed linen, bathroom towels and kitchen cloths. All necessary kitchenware will be supplied or the number of people hosted. At the end o the holiday the house must be left in a good condition, rubbish will should be let in the various bins as indicated, kitchenware should be left clean and the fridge empty.
The descriptions of the holiday homes and the photos have been published in good faith. We decline from any responsibility for any eventual modifications by the owner without our knowledge.
LeMarcheHoliday is not considered responsible for any type of damage of loss of personal belongings, during your stay in one of our holiday homes; nor for any equipment in the holiday home, that doesn’t work properly or problems with the electric or plumbing; nor for any damages to guests whilst using the swimming pool, games park or any other equipment that may be present in the house rented.
Complaints should be made during the stay. Any complaints made present after the stay will not be taken into consideration. Abandonment of the property without authorisation from the owner, the client will loses any rights for refunds.
8. Information on Privacy
LeMarcheHoliday supplies real estate services and bookings for accommodation in le Marche. All of our holiday homes are managed directly by the owner or by their appointed workers.
During the booking procedure some information regarding the guests will be asked and used (by electronic means ) exclusively to provide requested services e.g. emission vouchers, invoices, for communication with the property owner for the organisation in welcoming the guests to their holiday home). It is possible that external individuals may come to know about some data given.
Information will be saved by our server, to which we have unique access along with our technicians. The guests have the right to know their data that is in our possession and exert their various rights relative to the use of their data (rectification, updating, cancellation, e.t.c) defined in article.7 D. Lgs. 196/2003 in the limits and conditions foreseen in article 8, 9 and 10 of the legislative decree quoted. In the case of a client that opposes the handling of his data , we will not be able to supply our service.